Help Center

Support & FAQ

Answers to common questions about MSRX Canvas AI. Still stuck? Email us — we reply fast.

What is MSRX Canvas AI?

A premium native macOS app to capture, annotate, and mark up screenshots and images — shapes, arrows, text, highlight, blur/redaction, layers, rotation, device-frame mockups, and one-tap export to PNG, JPEG, HEIC, or PDF.

Do I need an account or subscription?

No. MSRX Canvas AI has no account, no sign-in, and no subscription. Open it and start creating.

How do I export with a transparent background?

Open Export Studio, choose PNG or HEIC, and turn on "Transparent background". JPEG and PDF are always opaque.

How do I rotate a shape?

Select the shape, then drag the round handle above it to rotate freely (hold Shift to snap to 15°). Or use the ±90° / reset buttons in the inspector.

What are device frames?

One-tap mockups that wrap your canvas in a browser, window, terminal, laptop, phone, or tablet frame — perfect for product shots and documentation.

How does AI Assist work? Is it private?

AI Assist is included — no account, key, or setup. It runs entirely on your Mac using Apple Intelligence and the Vision framework: your canvas never leaves your device and nothing is uploaded. Generative features (captions, critique, naming) need Apple Intelligence on macOS 26; Extract Text and Color Palette work everywhere. See the Privacy Policy for details.

Which macOS version is required?

MSRX Canvas AI requires macOS 26 (Tahoe) or later, on Apple Silicon. The built-in AI features run on-device using Apple Intelligence.

Is my work auto-saved?

Yes. MSRX Canvas AI keeps an automatic session backup and warns you before discarding unsaved work, so you can recover your last session if the app closes unexpectedly.

Need more help?

We're happy to help with any question, bug, or feature request.

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